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Returns and Warranty

  • Always Adult provides top adult toys, clothing and sex aids at amazing prices. Our team has been in the industry for over 10 years and are passionate about your passion and provide great support.

    Reasons to buy from us

    • Years of industry experience 
    • Top notch customers service
    • No quibbles return policy
    • No judgements - you're in a safe space!
    • Discreet delivery packaging and credit card statement identifier

    Returns Policy

    Try it for 7 days

    We know that you're buying something intimate, that's why we make it easy for your to return your product. There's a few things we need to make sure of though:

    • Returns must be in original retail box or packaging with all manuals, chargers and accessories
    • Please clean up after yourselves! We don't re-sell our returned items but they are sent to recyclers to try and do our bit for the environment and our team's health and safety is important. Please wipe down all items with a sterile wipe before returning.
    • Please notify us within 7 days of receiving your goods if you wish to return them - visit our Contact Us page to let us know.

    Warranty Policy

    Our items are all covered by a 12 month warranty for materials and workmanship. Please take note of instructions that are supplied with your purchase.

    Please notify us of any issues that you may have with your purchase and we will provide you with friendly product support and our warranty return procedure - visit our Contact Us page to let us know.

     

    More questions?